Change Programme FAQs

/Change Programme FAQs
Change Programme FAQs2019-01-14T18:20:40+00:00

What does the Change Programme mean?
The Change Programme is a response and pro-active approach to altering our current ways of working due to the increased demand on our health services.  For this to happen we must introduce new models of care and new ways of working for our new hospital and our community services.

We will be working closely with colleagues in relation to the new hospital design and Health & Social Care Integration to make sure we are using a joined up approach to make the necessary changes across the system.

A programme is underway which involves 18 workgroups looking at a whole series of changes, including new profiles for our wards, improved patient pathways, introduction of integrated teams, clinic and theatre scheduling, development of our Cottage Hospitals, to name a few.

Why is change needed?
It is vital that NHS Dumfries & Galloway respond to the changing health and social care landscape.  We know that our demographics are changing and there will be greater demands on our health & social care system.  There may also be a reduced workforce to deliver the traditional models of care. We want to make sure that our services are able to meet the needs of our future generations. This is an opportunity to transform our services and modernise them for the 21stCentury. This is an exciting opportunity for all of us.

What does it mean for patients?
The programme is designed to make sure we continue to deliver the best possible treatment and care for our patients whether they are in the New Hospital or being looked after in the community setting.  

The design and layout of the new Hospital will make the patient journey a better one. 

Patients will be treated at their bedside with clinicians having access to instant information.  Integrated teams will ensure optimal patient care.  There will be improved clinical outcomes through standardisation and consistency of practice. 

Patients will be treated as close to home as possible (where clinically safe to do so) with earlier transfer from our acute hospital to our Cottage Hospitals or enhanced support to enable them to stay at home.  Patients will benefit from healthcare being delivered in a unified health & social care system.

What does it mean for me, a member of staff?
Workforce development is very important to ensure that we are equipped to deliver our new models of care.  Every staff member should expect change in some shape or form.  This may relate to the introduction of new systems and processes (eg the use of new technology capability). 

Your role, may be enhanced and developed in the future with the introduction of a new Combined Assessment Unit, Critical Care Unit, changes to the current ward profiles and development of our Cottage Hospitals and community models. 

Changes will not happen overnight and needs the full engagement of staff.  Every effort will be made to involve and support staff with the change process and this will be done in partnership with staff side.


Will the quality of our service?
Quite the contrary - quality will not be compromised as a result of the change programme.   There is an opportunity to enhance the quality of services we provide and utilise the skills that already exist in our talented workforce.

There is a commitment to ensure there are seamless links across acute and primary care services which will enhance both patient and staff experiences.

We hear about workstreams that are underway, what are these and what do they need to achieve?
There are currently 18 workgroups identified across acute and primary care services.  The membership of these groups consist of a mix of clinical and service personnel, management, human resources, finance and staff side.  Colleagues in your team have been identified to take a lead role in these workgroups and collaborate with staff in their respective departments in relation to the change programme.

These workgroups will be responsible for developing detailed plans spanning the next 2 to 3 years to enable changes to be implemented. 

The workgroups and their key objectives are attached.

How can I get involved in the programme?
The Clinical and Service Change Team are here to support the overall programme planning. Please get in touch with them. You are being encouraged to get involved as much as you can. Make your voice and opinions heard. The team is based in the admin corridor of DGRI with an open door policy. The team is looking forward to working with you.

Links and updates on what is happening in real time can be found on the HIPPO Page, newsletter, social media links, notice boards and planned staff engagement sessions.